Terms and Conditions

Return Policy

Each piece ordered from Olde Oak Tree Inc. is built with care and to your specifications. Because of this, it is your responsibility to review all order details to ensure that all furniture will fit into the desired location, including being able to be transported through all entryways and stairways. If you need more information on the specifications of products, please contact us so we can assist you in getting the relevant information.

Please inform us in writing within 14 days of receiving your order if you wish to return an item. As each piece is custom built for you, there is a 20% restocking fee, and any shipping charges are non-refundable. 

The piece needs to be returned in its original condition. After the returned order has been inspected by Olde Oak Tree Inc., we’ll issue the refund less any shipping charges and the 20% restocking fee. Refunds will be issued in the form of a check mailed to the customer’s billing address within two to four weeks of arrival of the returned furniture. 

Return Policy Exceptions

    • Floor model and clearance furniture is not returnable.
    • Furniture that has been customized beyond the options available on our website are not returnable.
    • No exchanges. Pieces need to be returned and a new order placed.
    • Manufacturer defects are not covered by this policy. Each piece is covered for manufacturer defects by the specific builder’s warranty. Please contact us for more information on builder specific warranties.

Warranty

Each builder provides a warranty from manufacturer defects on their product. The terms vary from builder to builder, but please contact Olde Oak Tree Inc. with any issues and we’ll assist you as best we can in coordinating with the relevant builder to resolve any issues. 

Please be aware that the shipping to and from the builder is the responsibility of the customer. 

Furniture Inspection

Each piece is inspected carefully for damage and/or defects before it is shipped. It is the customer’s responsibility to personally inspect their furniture upon delivery to ensure it is free from damage. 

Please contact us at the time of delivery if any damage is found. Email us at contact@oldeoaktree.com with details and photos of the relevant issues as well as your invoice number.

Damage that is not reported within 48 hours of accepting delivery is not eligible for coverage. For your satisfaction, please be thorough in your inspection. 

Damage Exceptions

    • Knots and minor splits along grain
      • Please be aware that all furniture provided by Olde Oak Tree Inc. is built from natural products. Wood contracts and expands with changes in weather, and as it ages. As such, minor splits along the grain may at times appear, and knots may be visible. This is a natural by-product of wood and is not considered damage. 
    • Variations in stain
      • Every piece of wood is completely unique, as such, they all take stain differently. Even the same piece of lumber will take stain differently across its length. Because of this, stained furniture has a beautiful and varied look when stained. It is not considered a defect to have minor variations in color across the piece. Expect to see an even greater difference along edges and on end grain.
      • Some species of wood will also darken over time and/or with exposure to direct sunlight, resulting in pieces taking on a richer, deeper color as they age.

Website Accuracy

While Olde Oak Tree Inc. makes every effort to provide accurate information, there may be errors in product descriptions, pricing and/or availability. We reserve the right to correct any errors at any time without notice. Olde Oak Tree Inc. cannot be held liable for any damage or loss caused by information obtained from oldeoaktree.us, shop.oldeoaktree.com, and oldeoaktree.com. 

Acknowledgement & Changes

We reserve the right to change the Terms and Conditions at any time without warning. Any changes to the Terms and Conditions will be placed on this page and will be valid from the date they are posted.